Please complete the form below, review our patient disclosures and consent declaration, and electronically sign before submitting.
Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
As part of the federal Health Insurance Portability and Accountability Act of 1996, known as HIPAA, the Practice has created this Notice of Privacy Practices (Notice). This Notice describes the Practice’s privacy practices and the rights you, the individual, have as they relate to the privacy of your Protected Health Information (PHI). Your PHI is information about you, or that could be used to identify you, as it relates to your past and present physical and mental health care services. The HIPAA regulations require that the Practice protect the privacy of your PHI that the Practice has received or created.
This Practice will abide by the terms presented within this Notice. For any uses or disclosures that are not listed below (Including Psychotherapy Notes, Marketing and Selling of PHI), the Practice will obtain a written authorization from you for that use or disclosure, which you will have the right to revoke at any time, as explained in more detail below. The Practice reserves the right to change the Practice’s privacy practices and this Notice.
How The Practice May Use And Disclose Your PHI
The following is an accounting of the ways that the Practice is permitted, by law, to use and disclose your PHI.
Uses and disclosures of PHI for Treatment: We will use the PHI that we receive from you to fill your prescription and coordinate or manage your health care.
Uses and disclosures of PHI for Payment: The Practice will disclose your PHI to obtain payment or reimbursement from insurers for your health care services.
Uses and disclosures of PHI for Health Care Operations: The Practice may use the minimum necessary amount of your PHI to conduct quality assessments, improvement activities, and evaluate the Practice workforce.
The following is an accounting of additional ways in which the Practice is permitted or required to use or disclose PHI about you without your written authorization.
Uses and disclosures as required by law: The Practice is required to use or disclose PHI about you as required and as limited by law.
Uses and disclosure for Public Health Activities: The Practice may use or disclose PHI about you to a public health authority that is authorized by law to collect for the purpose of preventing or controlling disease, injury, or disability. This includes the FDA so that it may monitor any adverse effects of drugs, foods, nutritional supplements and other products as required by law.
Uses and disclosure about victims of abuse, neglect or domestic violence: The Practice may use or disclose PHI about you to a government authority if it is reasonably believed you are a victim of abuse, neglect or domestic violence.
Uses and disclosures for health oversight activities: The Practice may use or disclose PHI about you to a health oversight agency for oversight activities which may include audits, investigations, inspections as necessary for licensure, compliance with civil laws, or other activities the health oversight agency is authorized by law to conduct.
Disclosures to Individuals Involved in your Care: The Practice may disclose PHI about you to individuals involved in your care.
Disclosures for judicial and administrative proceedings: The Practice may disclose PHI about you in the course of any judicial or administrative proceedings, provided that proper documentation is presented to the Practice.
Disclosures for law enforcement purposes: The Practice may disclose PHI about you to law enforcement officials for authorized purposes as required by law or in response to a court order or subpoena.
Uses and disclosures about the deceased: The Practice may disclose PHI about a deceased, or prior to, and in reasonable anticipation of an individual’s death, to coroners, medical examiners, and funeral directors.
Uses and disclosures for cadaveric organ, eye or tissue donation purposes: The Practice may use and disclose PHI for the purpose of procurement, banking, or transplantation of cadaveric organs, eyes, or tissues for donation purposes.
Uses and disclosures for research purposes: The Practice may use and disclose PHI about you for research purposes with a valid waiver of authorization approved by an institutional review board or a privacy board. Otherwise, the Practice will request a signed authorization by the individual for all other research purposes.
Uses and disclosures to avert a serious threat to health or safety: The Practice may use or disclose PHI about you, if it believed in good faith, and is consistent with any applicable law and standards of ethical conduct, to avert a serious threat to health or safety.
Uses and disclosures for specialized government functions: The Practice may use or disclose PHI about you for specialized government functions including; military and veteran’s activities, national security and intelligence, protective services, department of state functions, and correctional institutions and law enforcement custodial situations.
Disclosure for workers’ compensation: The Practice may disclose PHI about you as authorized by and to the extent necessary to comply with workers’ compensation laws or programs established by law.
Disclosures for disaster relief purposes: The Practice may disclose PHI about you as authorized by law to a public or private entity to assist in disaster relief efforts and for family and personal representative notification.
Disclosures to business associates: The Practice may disclose PHI about you to the Practice’s business associates for services that they may provide to or for the Practice to assist the Practice to provide quality health care. To ensure the privacy of your PHI, we require all business associates to apply appropriate safeguards to any PHI they receive or create.
Other Uses And Disclosures
The Practice may contact you for the following purposes:
Information about treatment alternatives: The Practice may contact you to notify you of alternative treatments and/or products.
Health related benefits or services: The Practice may use your PHI to notify you of benefits and services the Practice provides.
Fundraising: If the Practice participates in a fundraising activity, the Practice may use demographic PHI to send you a fundraising packet, or the Practice may disclose demographic PHI about you to its business associate or an institutionally related foundation to send you a fundraising packet. No further disclosure will be allowed by the business associates or an institutionally related foundation without your written authorization. You will be provided with an opportunity to opt-out of all future fundraising activities.
For All Other Uses And Disclosures
The Practice will obtain a written authorization from you for all other uses and disclosures of PHI, and the Practice will only use or disclose pursuant to such an authorization. In addition, you may revoke such an authorization in writing at any time. To revoke a previously authorized use or disclosure, please contact Ryan Hansen to obtain a Request for Restriction of Uses and Disclosures.
Your Health Information Rights
The following are a list of your rights in respect to your PHI. Please contact Ryan Hansen for more information about the below.
Request restrictions on certain uses and disclosures of your PHI: You have the right to request additional restrictions of the Practice’s uses and disclosures of your PHI. The Practice is not required to accommodate a request, except that the Practice is required to agree to a request to restrict disclosures to health insurance plans related to products and services you pay out-of-pocket for.
The right to have your PHI communicated to you by alternate means or locations: You have the right to request that the Practice communicate confidentially with you using an address or phone number other than your residence. However, state and federal laws require the Practice to have an accurate address and home phone number in case of emergencies. The Practice will consider all reasonable requests.
The right to inspect and/or obtain a copy your PHI: You have the right to request access and/or obtain a copy (Paper or Electronic) of your PHI that is contained in the Practice for the duration the Practice maintains PHI about you. There may be a reasonable cost-based charge for photocopying documents. You will be notified in advance of incurring such charges, if any.
The right to amend your PHI: You have the right to request an amendment of the PHI the Practice maintains about you, if you feel that the PHI the Practice has maintained about you is incorrect or otherwise incomplete. Under certain circumstances we may deny your request for amendment. If we do deny the request, you will have the right to have the denial reviewed by someone we designate who was not involved in the initial review. You may also ask the Secretary, United States Department of Health and Human Services (“HHS”), or their appropriate designee, to review such a denial.
The right to receive an accounting of disclosures of your PHI: You have the right to receive an accounting of certain disclosures of your PHI made by the Practice.
The right to receive additional copies of the Practice’s Notice of Privacy Practices: You have the right to receive additional paper copies of this Notice, upon request, even if you initially agreed to receive the Notice electronically
Notification of Breaches: You will be notified of any breaches that have compromised the privacy of your PHI.
Revisions To The Notice Of Privacy Practices
The Practice reserves the right to change and/or revise this Notice and make the new revised version applicable to all PHI received prior to its effective date. The Practice will also post the revised version of the Notice in the Practice.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with the Practice and/or to the Secretary of HHS, or their designee. If you wish to file a complaint with the Practice, please contact Ryan Hansen.
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
The Practice will not take any adverse action against you as a result of your filing of a complaint.
Contact Information
If you have any questions on the Practice’s privacy practices or for clarification on anything contained within the Notice, please contact:
Kelley-Ross & Associates, Inc
Attn: Ryan Hansen
2324 Eastlake Ave E
Seattle, WA 98102
(206) 215-4552
Revised: 9/15/2019
Patient Bill Of Rights And Reponsibilities
As a Kelley-Ross Specialty Pharmacy Client, You Have the Right to:
- Be given appropriate and professional quality pharmacy services without discrimination against your race, creed, color, national origin, religion, gender, sexual orientation, handicap or age.
- Speak with a pharmacist about any questions or concerns about your medication.
- Speak with a clinical staff member for emergency situations 24 hours a day, 7 days per week including holidays.
- Be given information by the pharmacy so you are fully informed of all your rights and responsibilities.
- Receive professional, honest and ethical care in accordance with physician orders.
- Be fully informed of the pharmacy’s services and the fees for those services.
- Participate in the development of your plan of care and be advised of any change in the plan of care or services provided prior to the change being made.
- Be treated with respect, dignity, courtesy and fairness without discrimination by all pharmacy staff.
- Be given complete and current information concerning your diagnosis, treatment, risks and anticipated outcomes in order to give informed consent prior to the start of any treatment, including your right to accept or refuse service.
- Refuse treatment within the confines of the law and to be informed of the consequences of refusing treatment.
- Be ensured all medical, social and financial records and documentation will be treated with privacy and confidentiality.
- Receive services from personnel who are qualified and be able to identify personnel members through proper identification.
- Voice grievances or file a complaint without fear of discrimination or reprisal to Pharmacy Management.
- Be informed of your rights under state law to formulate advanced directives.
- Be informed of what to do and resources available in the event of an emergency.
- Be assisted and receive special consideration for language barriers to achieve proper understanding of services provided. i.e., non-English speaking clients have the right to an interpreter and deaf, blind or illiterate clients have the right to appropriate materials and interpretation for effective communication.
- Be informed within a reasonable amount of time of anticipated termination of service or plans for transfer to another pharmacy provider.
- Be informed of any financial benefits when referred to an organization or another pharmacy provider.
- Receive a timely response from pharmacy staff upon your physician’s request for service.
- Choose a health care provider.
- Be informed of limitations of services and care provided by pharmacy.
- Be assisted with pursuing appropriate resources for services outside the scope of the pharmacy.
As a Kelley-Ross Specialty Pharmacy Client, You Have the Responsibility to:
- Notify Kelley-Ross of any changes in your condition such as hospitalization, discontinuation of medicine or treatment, etc.
- Follow the plan of services and accept responsibility for the neglect or refusal of any services.
- Notify Kelley-Ross of any schedule changes that may need to be made prior to a scheduled delivery.
- Notify Kelley-Ross of any problems, concerns or dissatisfaction with services rendered.
- Participate in mutually agreed responsibilities.
Revised: 9/15/2019
One-Step PrEP® Clinic Patient Consent
- Taking a dose of PrEP medication every day may lower my risk of getting HIV infection. This medicine does not completely eliminate my risk of getting HIV infection or other sexually transmitted diseases, so I understand that condoms are still recommended. I acknowledge that no guarantee or assurance has been made to me.
- This medicine may cause side effects so I should contact the pharmacist for advice by calling (206) 324-6990 if I have any health problems.
- It is important for my health to find out quickly if I get HIV infection while I’m taking this medication, so I will contact the pharmacist right away if I have symptoms of possible HIV infection (fever with sore throat, rash, headache, or swollen glands).
- I understand that I must have a follow up appointment every three months to test for HIV
- I will try my best to take my PrEP medication every day and talk to the pharmacist about any problems I have in taking the medication every day.
- I will not share my medication with any other
- If I have a reaction to a vaccine or medication prescribed or administered by Kelley-Ross Pharmacy, I will contact them immediately.
- Any lab tests being sent out, including STD’s or HIV, will be billed separately by the If available, the laboratory makes every attempt to bill your insurance. This lab is a separate entity from Kelley-Ross Pharmacy. I understand that these costs are not included in the consultation fee with the pharmacist, and that I may receive a separate bill from the laboratory depending on my insurance coverage. If I do not have insurance or am concerned with lab fees, I will ask Kelley-Ross Pharmacy for alternative options on how to obtain my labs.
- I understand that the pharmacist must report any positive test results to the local health department in which I reside within 72 hours in accordance with the Washington State Law, under WAC 246-101.
- There is a period of time (a “window”) after a person is infected during which the test will read “non-reactive”. This window period can vary in length. It is important to tell the pharmacist if you think you’ve had a high-risk HIV exposure (unprotected sex) in the last few days. You may require different medicine.
- As part of a complete preventive health plan, vaccines will be recommended for My provider will review the benefits and risks of the vaccines.
- I am entering the care of Kelley-Ross Pharmacy and the completeness and accuracy of care that I receive is based on the information I provide.
- I acknowledge that I have received a copy of the Kelley-Ross Pharmacy Notice of Privacy Practices
One-Step PrEP® Clinic Patient No-Show/Late Cancellation Policy
Kelley-Ross has a no-show/late cancellation policy for our clinics due to our increased volume in scheduling of our services. Please understand that we set aside appointment times for each patient. If you need to reschedule or cancel your appointment, we ask that you reach out via phone, email, or through the patient portal at least 24 hours prior to your scheduled appointment time so that we may provide other patients with medical care.
Please be informed that you may be subject to a $50.00 fee for missed follow-up appointments in the event Kelley-Ross is given less than 24 hours’ notice of cancelling or rescheduling an appointment.
I authorize Kelley-Ross to charge my credit card on file $50.00 for each no-show/late cancellation appointment where 24 hour notice is not given. I understand that my information will be saved on file for future transactions on my account.
Patient Authorization And Plan Of Service
Insurance Payment Authorization
I request that Medicare and/or any other insurance plan that I have to make payments of authorized benefits on my behalf directly to Kelley-Ross Pharmacy for pharmaceuticals that were furnished to me for which they bill Medicare and/or any other insurance plan on my behalf.
Release of Insurance Information
I request my medical insurance plan(s) to release to Kelley-Ross Pharmacy, any and all information which will assist in processing my claims for pharmaceuticals that I am receiving from Kelley-Ross Pharmacy even after service to me is discontinued. I also authorize any holder of hospital or medical information about me to release to the health care financing administration, its agents, my insurance company or Kelley-Ross Pharmacy any information needed to determine the benefits that are payable for related services.
Plan Of Service
I understand if my insurance plan(s) makes payment(s) to me for pharmaceuticals that I have received, rather than directly Kelley-Ross Pharmacy, I agree to endorse those checks and send them immediately to Kelley-Ross Pharmacy.
I hereby agree that Kelley-Ross Pharmacy or any of its affiliates may contact me, or my authorized caregiver, via phone, text, or email that I have provided.
I have reviewed and understand the information above. I have been instructed on and understand the use of the products provided. I have received the products ordered. I have received a copy of a patient handout that contains: patient rights and responsibilities, privacy standards, emergency planning, making decisions about your health care, grievance/complaint information and drug information. I have received monograph/instructions for medications received. I have received pharmacy marketing material and information on the pharmacy’s scope of services. I have received instructions on how to follow up with Kelley-Ross Pharmacy.
I understand that prescribed pharmaceuticals cannot be re-dispensed. Therefore, these items cannot be returned for credit.
I understand that I may lodge a complaint without concern for reprisal, discrimination, or unreasonable interruption of service.
I also understand that I am responsible for the payment of any deductible, co-insurance or other portion of my charges not paid by my insurance plan(s). I also understand that I may be eligible for a partial or complete waiver of any unpaid co-insurance charges only, under the Kelley-Ross Pharmacy financial hardship program.