FAQ

FAQ2020-06-30T16:42:28-07:00

About PrEP

Why choose One-Step PrEP or One-Step TelePrEP?2020-06-20T11:20:59-07:00
  • The One-Step PrEP team is made up of expert pharmacist providers who created the first pharmacy run PrEP clinic in the nation.
  • As leaders in the industry, we are constantly adapting, improving, and innovating.
  • One-Step PrEP is judgment free, stigma free, and comprehensive PrEP care available to Washington state residents.
  • As pharmacist providers, we can provide comprehensive care that includes your labs, consultation, and medication management.
  • We will coordinate patient assistance to make sure are enrolled in everything you need to get PrEP at no cost.
  • 99% of patients pay $0 for all labs, visits, AND medications.
Who should consider PrEP?2020-06-20T11:22:13-07:00

PrEP is recommended for people who want to protect themselves from an HIV infection. Talk to a One-Step PrEP™ provider to see if PrEP is right for you.

How much does PrEP cost?2020-06-20T11:53:16-07:00

99% of our patients pay $0 for their labs, consultations, AND medications. There are many patient assistance programs available to ensure you don’t have to pay to prevent HIV. Our expert team members will help you along every step of the way to ensure you are enrolled in everything that you need.

Does Insurance cover PrEP?2020-06-20T11:53:32-07:00

In most cases, PrEP is covered by insurance. As insurance can be tricky, you may have a copay, deductibles or co-insurance that you will be responsible for. Our expert team members will help you enroll in patient assistance programs to bring your part down to $0.

What if I don’t have insurance?2020-06-20T11:53:50-07:00

Not a problem! Many of our patients do not have insurance. There are many patient assistance programs out there to help you pay for PrEP even if you don’t have insurance. Our expert team members will help you along every step of the way to ensure you are enrolled in everything that you need to get PrEP at no cost.

What are the side-effects of PrEP?2020-06-20T11:53:59-07:00

PrEP is very well tolerated and few people have problems. Less than 10% of people can experience upset stomach, headache, or loss of appetite when beginning PrEP. These side effects usually do not last long and often go away completely within the first month of treatment. Talk to a One-Step PrEP provider to see if you have questions about side effects.

What happens if I miss a dose of PrEP?2020-06-20T11:54:13-07:00

There is no need to feel guilty! Missing one dose of PrEP does not mean you will contract HIV. Skip the missed dose and return back to your normal dosing schedule. We do not recommend doubling up on doses, as this can make you feel sick and is not necessary. If you miss multiple days in a row, it is important you let us know so we can continue to evaluate your HIV protection.

How long do I need to continue to be on PrEP?2020-06-20T11:54:27-07:00

PrEP is recommended if you remain at risk for contracting HIV. During our appointments, we will help you evaluate your need for PrEP.

What should I do if I have COVID-19?2020-07-05T16:51:44-07:00

We want you to be safe and healthy, but we also want you to continue on PrEP if you need it! You can attend virtual appointments and receive your medication through the mail to minimize exposure. We are evaluating the need for labs on a case-by-case basis.

About One-Step PrEP®

How do I get started with One-Step PrEP®?2020-06-30T19:01:36-07:00

One-step is all it takes. Our pharmacist providers will take care of everything you need for complete care during your appointment.

How we work with you:

  • First, answer a few questions for us.
  • Then, keep an eye on your email and phone, as our clinical coordinator will contact you to set up an appointment.
How do I get my labs done?2020-06-20T11:35:35-07:00

Your pharmacist provider will draw your labs during your PrEP appointment. No need to visit a separate lab facility.

About One-Step TelePrEP

How do I get started with One-Step TelePrEP?2020-06-24T12:32:48-07:00

One Step TelePrEP with Kelley-Ross has a mission of allowing you to get PrEP your way through minimizing barriers and providing transparency. You can get PrEP quickly and confidentially. Get started today!

How we work with you:

  • First, answer a few questions for us.
  • Then, keep an eye on your email and phone, as our clinical coordinator will contact you to set up a virtual appointment and send out any necessary sampling materials.
  • Finally, you will have your virtual appointment with a PrEP provider who will issue a prescription if PrEP looks like the best option for you.
How do I get my labs done?2020-06-20T11:36:27-07:00

You can get your labs done either through the use of an at-home testing kit or an in-person lab draw.

Should I pick at-home or in-person sampling?2020-06-20T11:37:22-07:00

At-home testing kits are recommended for our patients who are not close to a lab or our clinic or who prefer to stay home for testing. People testing at home should feel comfortable with poking their own finger. Alternatively, some patients are more comfortable going to a lab to complete the blood testing. If this describes you, that’s okay too! We recommend going to a lab or our clinic for patients who do not want to do any fingerstick testing. Patients who choose this option will still need to collect a few samples that do not require blood.

How are you keeping our information private on Zoom™?2020-06-22T23:26:37-07:00

We value your privacy and understand the content you share with us during appointments can be sensitive. Our Zoom service is HIPPA-compliant and has several features disabled to prevent any content from being saved. To prevent “zoom-bombing,” we use the waiting room feature to stop unwanted attendees and lock the meeting after you enter to keep the meeting private through the duration of the session.

Can I book my appointment online?2020-06-20T11:56:08-07:00

We do not currently use online booking for appointments. For ease of scheduling and streamlined communication, we will schedule your appointment and obtain all necessary intake information during our initial phone call. Follow-up appointments are scheduled during your in-clinic or virtual visit with a pharmacist provider. Most importantly, our schedule is flexible! If you need to change an appointment, just let us know by sending us a secure message.

Still have questions about One-Step PrEP® or One-Step TelePrEP?

Send us a secure message through the form below and we’ll get back to you ASAP.

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